Support & Retain Your Customers
The SaaS business model is fundamentally different from the business model of traditional product companies, with different priorities, concerns, metrics, reporting, etc. The most meaningful metrics for SaaS businesses value one-time revenue very differently than recurring revenue, measure business across multiple dimensions of time, and manage complex changes that can disrupt downstream processes (i.e. mid-month subscription cancellations) that can impact revenue recognition. Blueprint is here to help you navigate these critical areas.
Your churn rate shouldn’t be something to fear, and managing this area shouldn’t be left up to chance. Forecasting renewals can be managed through product monitoring and ensuring your customers are able to utilize your product to its full potential. The more your customers use your product, the more data you’re able to collect, allowing you to derive valuable user insights to inform product growth and pain points. Blueprint can help you use this data in a way that yields more renewals and increase customer satisfaction.
Give your customers a branded and personalized service experience with Service Cloud. This provides your customers and your team a streamlined hub for managing all customer cases with speed, from any device, anywhere.
- Unified, 360-degree customer view for agents
- Built-in knowledge base
- Agent productivity tools
- Omni-channel case routing
Customer Community can help you connect with existing customers and prospects who matter most to your business. You’ll be able to engage with customers 24/7. And in the process, you’ll grow your business with:
- 27% Higher Sales Conversion
- 38% Faster Resolution Time
- 41% Faster Time to Market
- 31% Less Time Finding Experts